Returns & Exchanges

We want you to love your Atolea Jewelry pieces, which is why we offer a 30-day return policy for a stress-free shopping experience. If you are not completely satisfied with your order, we are happy to assist you with a return or exchange for items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare Your Package

  Securely place your jewelry in its original packaging, including all pouches and certificates, to ensure the items are protected during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.