Frequently Asked Questions
Everything you need to know about our waterproof jewelry and services.
Is Atolea jewelry truly waterproof?
Yes, our jewelry is crafted using high-quality PVD coating technology and stainless steel, making it 100% waterproof, sweat-proof, and tarnish-resistant. You can wear it in the shower, pool, or ocean without worry.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Will your jewelry turn my skin green?
No. Because we use premium materials like 18k gold PVD coating and medical-grade stainless steel, our pieces do not oxidize or react with your skin, ensuring no green marks or irritation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Every piece of Atolea jewelry comes with a lifetime color warranty. If your jewelry happens to lose its color or tarnish, we will replace it for you free of charge.